I was most impressed by his always responding promptly. But more fundamentally, he listened and went the extra mile to ensure that our needs were being met. He understood the obstacles we as buyers faced. He was genuine and direct in his communications. I felt that he did a great job supporting and balancing the needs of the boat, the sellers, and the buyers. I just hope that at the time we must conclude our sailing adventures that Erik is still there at David Walters Yachts.